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| Shipping & Return policy |
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Sheherazade, our customer is our top priority and we are committed to our customer satisfaction. General merchandise items may be returned for a full refund or exchanged (goods must be in the original condition and packaging) within 10 days of receipt. Sheherazade will not refund the shipping charges for returned items nor pay for the shipping of returned items unless the items delivered were either not what you ordered or arrived damaged. In these cases, you must contact us immediately upon receipt and we will arrange for a pickup of the goods. It is unlikely that your products will arrive in unsatisfactory condition. However, please inspect your shipment immediately upon arrival. Any damages should first be reported to the carrier and then to Sheherazade by calling (212) 539-1771. Please save all original packaging (for insurance purposes), and to ensure that you qualify for a refund. Due to strict shipping and claim handling policies, damaged product claims will only be accepted and honored within 48 hours of receipt of merchandise. Please follow these requests in order to receive proper credit of the return. Please note that a 25% restocking fee will be charged on unauthorized returned orders.
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